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Customer Service AP™

Customer Service Aptitude Profile™

Sander Marcus, PhD , Jotham Friedland, PhD, et al.

Measures traits critical to success in customer service


Customer Service AP™

Overview

Overview

The Customer Service AP measures customer service success. Once the assessment is scored on your computer, you will receive an interpretive report that evaluates the applicant in terms of customer service strengths, potential strengths, and areas that need development.

Composed of 140 items and recommended for anyone 18 and older. Applicants can take the assessment on a PC or on a paper-and-pencil answer sheet. Once you score the test on a computer you will receive an interpretive report that evaluates the applicant in terms of:

  • Customer service strengths
  • Potential strengths
  • Areas that need development

Key Areas Measured


Key Areas Measured

  • Teamwork
  • Assertiveness
  • Personal Diplomacy
  • Patience
  • Cooperativeness
  • Self-Confidence
  • Relaxed Style
  • Goal Orientation
  • Extroversion
  • Managerial

Quick Reference

Administration Type

Administration Type

Self

Administration Time

Administration Time

20 Minutes

Format(s)

Format(s)

Handscored
Software (Administration & Scoring)

Quick Reference

Administration Type

Administration Type

Self

Administration Time

Administration Time

20 Minutes

Format(s)

Format(s)

Handscored
Software (Administration & Scoring)

Pricing
Online

Online

Assess easily online from anywhere. Includes automatic scoring and report generation.

Software

Software

Requires software. Includes automatic scoring and report generation.

Handscored

Handscored

QuikScore forms are scored by hand without reports.

Starter Kits
Certification

Starter Kits

Simulations
Certification

Simulations

Kits

Forms

Ortiz PVAT Licenses

Ortiz PVAT Licenses

Online Scoring

Online Scoring

Supplementary Materials

Supplementary Materials

Other Materials

Other Materials

Customer Service AP PC Answer Sheet

Customer Service AP PC Answer Sheet

Default Title
CA:
$18.00

Customer Service AP Employer's Guide

Customer Service AP Employer's Guide

Default Title
CA:
$23.00

Customer Service AP 10-Use CD

Customer Service AP 10-Use CD

Default Title
CA:
$148.00

Customer Service AP 100-Use CD

Customer Service AP 100-Use CD

Default Title
CA:
$999.00